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Wednesday, December 19, 2007

Why am I superior?


He assumed that I felt superior because of my fair skin … I corrected him.

He wanted to know the reason behind that feeling of superiority … I ignored him.

He insisted … I decided to tell him.

I am not superior because of the color of my skin; it is rather the brightness it reflects.

I am not superior because of the color of my eyes; it is more of the look – and outlook – it projects.

I am not superior because of the shape of my lips; it is probably because of my genuine smile.

It is not the sleek hands that lure you; it is the healing touch that subdues you.

It was never about looks; it is always about how those looks react and interact.

I am superior because I have invested a fortune on my inside – that luckily has reflected on my outside.

I have the super power of dreaming. How many people do you know dare to dream? How many paint their dreams in vivid colors? How many airbrush them with feelings? How many have 3-D dreams? How many have the supernatural power of breathing life into their dreams turning them into a solid tangible reality? I dream big dreams and I focus on the little details and the minute particles of my dreams. I have made all my dreams come true and I still dream more dreams and I will make them come true too. I am superior because ordinary people give up on their dreams.

I am superior because I have defied age. Most women fear aging while I drank from the elixir of eternal youth. So even if I grow into a pathetic heap of bones, you, and other mortals, will still feel my ripe supple skin. I breathed my soul into hundreds of students in my classes – that will live forever. I have shared my spirit with hundreds of lost spirits – that will never grow old. I have made so many girls jealous because they could never be me and I have made so many men jealous because they could never have me – no matter how much I gave; it was never all of me.

I am superior because, as a friend once told me, a gallon of paint could fall from the sky right where I stood but not a drop would touch my head; the paint would defy the laws of physics to form a perfect circle around me and I would stand there untouched and untainted. Words do not stick on me, wounds do not leave scars on my skin, and pain is just a path for reaching my own nirvana. I have the power to rewrite history no matter how sad. I have the power to define the future no matter how hard. I am in love with the present and whatever I touch turns into a hen that lays golden eggs. I am superior because I have good invincible karma.

Monday, December 17, 2007

The Kabnoury Experience

Here I am about to strike again ... Here I am pointing a skinny finger at customer service and screaming "thief"!! Yes!! Thief .. a thief that promises what he cannot deliver .. a thief that robs us of our basic rights of being respected and answered!! OK .. before I begin ranting, I will tell you the story and I will let you judge.

I am living a very exciting phase in my life now ... I am a few steps away from literally laying my hands on my biggest achievement - my very own home ... a really nice home:)

I have a huge reception area and the kitchen is part of that space. I decided to get in touch with Kabnoury to design and build my kitchen; I wanted a rustic English kitchen to suit the fireplace and the stone library in my living area.

On Thursday 6 December, I called the short number 19088 and a nice girl answered. I told her who I was and I told her that I needed one of their engineers to take the dimensions of my kitchen. I begged her to make it on a Friday because I was busy all week and she was kind enough to accept. She told me that the engineer was going to call me on Friday to set the exact time.

So far, I was happy with my choice of such a dedicated and reliable company!!

On Friday 7 December, I waited and waited, then I panicked, and finally I began the chase. I called about four times to make sure that an engineer was going to meet me that day and the nice lady assured me that he was going to call me. Finally he called me, apologized for not calling earlier, told me that he was with clients and we agreed to meet at 4pm.

Engineer Mohamed Said was punctual, came with a catalogue, and took the measurements with utter professionalism. I was happy and so looking forward to seeing the design of my dream kitchen. Engineer Mohamed told me that it would be ready on Saturday 8 December. I told him that I taught on Saturdays and that I was live on OTV on Sundays and we agreed that I would go on Tuesday 11 December to the Maadi branch to check it out.

We met. The design was not ready. I was not very happy but later on we sat together and worked on the design together - a great experience ... I was involved in the details of creating my kitchen.

At the end of our meeting , he promised to send me two quotations the following day (Wednesday 12 December)

He did not.

I called.

He was busy with other clients.

The day after (Thursday 13 December) I called.

He had an accident but he promised to email me the quotations.

There was no email - not then and not now!

On Friday 14 December, I decided to drive to Maadi branch and pick up the quotations myself. I called on the way about 7 times ... he did not reply.

I arrived at the branch and his colleague, engineer Jacqueline, tried calling him but he switched his phone off.

She handed me four pieces of paper that made no sense to me and told me that he would call me.

One sheet quoted LE 37,887 and the other quoted LE 27,175. There were two others; one for LE 46,724 and one for LE 34,800 ... ahhhh and a bathroom unit for LE 4,712.

He never called back .. not on Friday, not on Saturday, not on Sunday ... I guess he will not call.

How would they have treated me had I paid the LE 40,000 + ? I now doubt their delivery promises, I doubt their quality, I doubt their integrity, and I am glad I did not commit!

So guys .. I need a kitchen ... any suggestions?

1:46 am December 17 .... I sent my post to the customer care email on the website - customercare@kabnoury.com

Guess what? It bounced back!!!!!!